Privacy Policy

Hello Charlie take the privacy of our website users very seriously. We ask that you read this Privacy Policy carefully as it contains important information about how we will use your personal data.  We are committed to ensuring that your privacy is protected.

We may change this Policy from time to time. You should check this Policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Links to other websites

This Policy applies between you, the user of this website and Hello Charlie, the owner of this website.   From time to time, our website may provide links to other websites.  As we do not have any control over such websites and are not responsible for the content of those websites, this Policy does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.  We therefore cannot be responsible for the protection and privacy of any information you provide whilst visiting these other websites.  You should exercise caution and read the privacy policy or statement of the other websites prior to using them.

For the purposes of the Data Protection Act 1998, Hello Charlie (we or us) is the ‘data controller’ (i.e. the entity who is responsible for, and controls the processing of, your personal data).

Personal data we may collect about you

We will obtain personal data about you (such as your name, job title, contact information including your email address and telephone number, and company information) when you contact us via our website.

We will obtain anonymous information from visitors to our website using analytics tools, cookies and web logs.

We may also obtain personal information from you when you sign up to an event or a bulletin or purchase any of our services.

We may also obtain sensitive personal data about you if you volunteer it. If you volunteer such information, you will be consenting to our processing it for the purpose of providing legal services to you.

Occasionally we may receive information about you from other sources (such as interest-based advertising or third party audience data), which we will add to the information we already hold about you in order to help us provide services to you.

How we use your personal data

We will use your personal data for the purposes that we identified to you at the time your data was obtained. These purposes may include:

1. internal record keeping to help us identify you;
2. to improve our products and services;
3. ensuring our website is presented in the most effective manner for you and your computer;
4. to provide our website and our on-line services to you;
5. use your data or permit third parties selected by us to use your data, to provide you with information about other services which we consider may be of interest to you, and we or they may contract you about these by post, telephone or email; and
6. to notify you of any changes to this website or to our services that may affect you.

Marketing and opting out

We may also contact you by email or post about other services that we provide that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See further ‘Your rights’, below.

Disclosure of your personal data

We may disclose your personal data to:

1. our agents and service providers who provide web hosting services
2. law enforcement agencies in connection with any investigation to help prevent unlawful activity
3. if substantially all of our assets are acquired by a third party, in which case personal data held by us about our clients and users will be one of the transferred assets

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.

Keeping your data secure

We are committed to ensuring that your information is secure.  We have taken steps to prevent unauthorised access or disclosure by putting in place suitable, physical, electronic and managerial procedures to safeguard and secure the information we collect on-line.  While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet.

Transfers of data out of the EEA

As part of our services to you we may need to transfer your personal data to countries outside of the European Economic Area (EEA) that do not have similar protections in place regarding your data and restrictions on its use as set out in this Policy.  Rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to info@hellocharlie.com or you can write to us at Unit 4.10, The, Paintworks, Bath Rd, Bristol BS4 3EH, or call us on 0117 929 8206